- Jaclyn Dunt: Starting a Business and Gaining Customers through Word of Mouth
- United Airlines Announces 10 Customer Service Changes
- Cheerios: Saving the Bees and Gaining Customer Loyalty
- Panda Express: Do Free Samples Increase Customer Satisfaction?
- Customer Service Tip: Slow Down, Listen and Incorporate Fun
- Starbucks: Delighting Customers with the “Unicorn Frappuccino”
- Customer Service Tip: Being Sincere in Your Response